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How u998 Handles Your Personal Information

This policy explains what data we collect when you open an account, how we use it, and how we keep it secure — including payment details tied to JazzCash, Easypaisa and Raast.

Account data protectionJazzCash & Easypaisa transaction privacyCookie controls in your browserData retention explainedYour right to request changes
u998 How u998 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at the account and transaction level to reduce the risk of unauthorised access. Your payment data linked to local wallet rails is handled in line with our payment processor agreements, and we review these practices when those agreements are updated.

Encrypted Account Access Login sessions on u998 use encrypted connections. Your OTP verification step at login adds a second layer before any account action or withdrawal is processed.
Retention Limits We hold your data only as long as your account remains active or as required by applicable law. When an account is closed, we follow a structured data removal process within a defined period.
Cookie Management Cookies on u998 manage your session state and remember display preferences. You can adjust non-essential cookie categories through your browser settings at any time.
Third-Party Sharing Rules We do not share your personal data with advertisers or data brokers. Sharing occurs only with payment processors like JazzCash or Easypaisa, and only to complete a transaction you initiated.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what data we hold, ask us to correct it, or request its deletion, contact our support team directly. We handle privacy requests through the same channels you use for account help — no separate form needed. Response times depend on the complexity of your request, but we acknowledge every message we receive.

Live Chat Open the chat widget in your account dashboard to raise a data or privacy question directly with our support team. Available through your account on mobile and desktop.
Email Support Send your data request or privacy concern to our support email address shown inside your account settings. Include your registered contact detail so we can verify your identity.
Account Settings Some data preferences — such as marketing contact opt-outs and cookie settings — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy on u998

These are the questions we hear most often about data, cookies and account privacy. If something here does not cover your situation, reach out through the support channels listed on this page.

We collect your name, contact details and the payment method you register. If you use JazzCash, Easypaisa or Raast, we store transaction references — not your PIN or banking credentials.

Yes. Contact support via live chat or the email address in your account settings. We will verify your identity and then process the deletion request in line with applicable law.

We do not sell your data. It is shared only with payment processors to complete a transaction you start, or where required by law. No advertising networks or data brokers receive your information.

Cookies keep your session active and remember your display settings. You can block or delete non-essential cookies in your browser settings; essential session cookies are required for the platform to function.

After account closure, we retain data only for as long as required by applicable law or our payment processor agreements. We then follow a structured removal process to delete what we no longer need.

Log in and go to your account settings to edit basic profile details. For changes that affect payment verification — like a linked JazzCash or Easypaisa number — contact support to complete identity checks first.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.